{"id":5591,"date":"2020-03-28T06:57:16","date_gmt":"2020-03-28T06:57:16","guid":{"rendered":"https:\/\/demo2wpopal.b-cdn.net\/ekommart\/?page_id=5591"},"modified":"2026-08-20T10:43:42","modified_gmt":"2026-08-20T09:43:42","slug":"shipping-method","status":"publish","type":"page","link":"https:\/\/innovogroup.eu\/en\/shipping-method\/","title":{"rendered":"Shipping method"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_block_section\">\n<div class=\"et_pb_row_0 et_pb_row et_block_row\">\n<div class=\"et_pb_column_0 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_heading_0 et_pb_heading et_pb_module et_flex_module\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\"><strong>SHIPPING, WARRANTY AND ASSISTANCE<\/strong><\/h2><\/div><\/div>\n\n<div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h3>Shipping<\/h3>\n<\/div><\/div>\n\n<div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>Innovo Group \u2013 Vonino Italia Srl ships orders to the address indicated by the Customer during the purchase process.<br \/>Available shipping costs and methods are shown in the cart or during checkout before final confirmation of the order.<br \/>The times indicated for delivery are an estimate, without prejudice to any binding terms expressly indicated and the rights recognised to the Consumer by current legislation.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_text_2 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h3>Delivery control<\/h3>\n<\/div><\/div>\n\n<div class=\"et_pb_text_3 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>Upon receipt of your order, we recommend that you immediately check:<\/p>\n<ul>\n<li>the integrity of the packaging;<\/li>\n<li>the absence of obvious damage;<\/li>\n<li>the number of packages;<\/li>\n<li>the correspondence of the products received.<\/li>\n<\/ul>\n<p>If there is visible damage to the packaging, we recommend accepting the shipment, indicating a specific reservation to the courier and describing the problem encountered.<br \/>This does not limit the rights granted to the Consumer by law.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_text_4 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h3>Legal guarantee<\/h3>\n<\/div><\/div>\n\n<div class=\"et_pb_text_5 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>For purchases made by consumers, new products sold by Vonino Italia Srl benefit from the legal guarantee of conformity of two years from delivery, as provided for by the Consumer Code.<br \/>The legal guarantee is provided directly by:<\/p>\n<p>Vonino Italia Srl - Via Nicol\u00f2 V, 19 00165 Rome (RM) - Italy - VAT number IT12968971007 Tel. +39 06 97626742 E-mail: <a href=\"mailto:assistenza@vonino.it\">assistenza@vonino.it<\/a><\/p>\n<p>\u00a0<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_text_6 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h3>What to do in case of a defective product<\/h3>\n<\/div><\/div>\n\n<div class=\"et_pb_text_7 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>Contact our support team indicating:<\/p>\n<ul>\n<li>order number;<\/li>\n<li>product concerned;<\/li>\n<li>description of the problem;<\/li>\n<li>any photographs or videos useful for identifying the defect.<\/li>\n<\/ul>\n<p>Support will provide the necessary instructions for managing the request.<br \/>In the event of a lack of conformity covered by the legal guarantee, the Consumer is entitled to the remedies provided by law, including, when the conditions apply, repair or replacement free of charge and, where applicable, price reduction or termination of the contract.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_text_8 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h3>Manufacturer&#039;s Warranty<\/h3>\n<\/div><\/div>\n\n<div class=\"et_pb_text_9 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>Some products may also benefit from a commercial guarantee provided by the manufacturer.<br \/>This guarantee is additional to the legal guarantee and does not limit the Consumer&#039;s rights towards Vonino Italia Srl.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_text_10 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h3>B2B purchasing<\/h3>\n<\/div><\/div>\n\n<div class=\"et_pb_text_11 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>For purchases made by Professional Customers, the provisions of the Civil Code and any specifically agreed commercial conditions apply.<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_text_12 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h3>Assistance<\/h3>\n<\/div><\/div>\n\n<div class=\"et_pb_text_13 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>For assistance with orders, shipments, returns, or warranties:<\/p>\n<p>e-mail: <a href=\"mailto:assistenza@vonino.it\">assistenza@vonino.it<\/a><\/p>\n<p>&nbsp;<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-5591","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/innovogroup.eu\/en\/wp-json\/wp\/v2\/pages\/5591","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/innovogroup.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/innovogroup.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/innovogroup.eu\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/innovogroup.eu\/en\/wp-json\/wp\/v2\/comments?post=5591"}],"version-history":[{"count":3,"href":"https:\/\/innovogroup.eu\/en\/wp-json\/wp\/v2\/pages\/5591\/revisions"}],"predecessor-version":[{"id":99000369,"href":"https:\/\/innovogroup.eu\/en\/wp-json\/wp\/v2\/pages\/5591\/revisions\/99000369"}],"wp:attachment":[{"href":"https:\/\/innovogroup.eu\/en\/wp-json\/wp\/v2\/media?parent=5591"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}