DJI Care Refresh DJI Osmo Action 4 (Annual Plan) – Electronic Code

Description

Service protection with DJI Care Refresh

DJI Care Refresh is a protection service for DJI products that, for a small additional fee, offers two replacements of damaged equipment within one year, covering, among other things, damage caused by impacts or water contact. The damaged hardware will then be replaced with a new or equivalent product. DJI Care Refresh can only be activated once within 30 days of activation (first use) of the device. For cameras, gimbals, and stabilizers, the 30-day period cannot be extended.

DJI Action 4

For DJI Action 4 cameras, the cost of the first replacement under the DJI Care Refresh program is PLN 119. The cost of the second replacement is PLN 185, and the third is PLN 249.*

*If you go directly to the manufacturer, the replacement amount may vary depending on the current exchange rate.

How to activate DJI Care Refresh

1. The code must be activated at the following address: https://support.dji.com/care/active .
2. During the activation process, you will need to provide the contents of the Care Refresh code, the serial number of the device (which can be found directly on the product) and the data of the person activating the package (name, email address).
3. DJI Care Refresh will be activated and automatically assigned to the corresponding region. You will receive an email confirming DJI Care Refresh activation. Your equipment is now safe!

When an accident occurs

1. The user reports the malfunction and sends the equipment to the German DJI Service Center, enclosing a note specifying that the DJI Care Refresh service has been activated.
2. The user receives a repair estimate and, based on this, decides whether to repair/replace the device for a fee or via DJI Care Refresh.
3) After selecting DJI Care Refresh, the user pays the replacement fee and receives another unit.
4. The replaced product will be shipped to the user with free priority shipping.

DJI Care Refresh does not cover

1) A lost or partially lost camera.
2) Stolen or abandoned product.
3) Additional accessories.
4) Intentional loss of the product.
5) Damage to the casing that does not affect the functioning of the product.
6) Direct or indirect damages caused by force majeure events.
7) Defects that occur outside the DJI Care Refresh period.
8) Additional costs related to updating the model and improving its performance.
9) Defects resulting from making modifications that do not comply with the recommendations contained in the User Manual or from the use of incompatible batteries and chargers.
10) Defects resulting from the use of unauthorized accessories, batteries or software.