DJI Care Refresh DJI Osmo Action 3 (two-year plan)

Description

Service protection with DJI Care Refresh

DJI Care Refresh is a protection service for your device that, for a small additional fee, offers you four replacements for damaged components over a two-year period. Coverage includes damage caused by impacts or water, among other things. Damaged hardware will be replaced with a new or equivalent component. DJI Care Refresh can be activated only once within 30 days of activating (first launching) your device. You can also extend the protection for an additional year (for a total of three years) by purchasing an additional annual plan. Furthermore, the official manufacturer's warranty remains valid for the duration of the service.

DJI Osmo Action 3

For DJI Osmo Action 3 series devices, the cost of each replacement under the DJI Care Refresh program is PLN 119.*

*For direct notification to the manufacturer, the replacement amount is subject to change based on the current exchange rate.

Extended warranty

Users of devices such as the DJI Mavic 3 Pro, DJI Mavic 3 Pro Cine, DJI Mini 2 SE, DJI RS 3 Mini, DJI Mini 3, DJI Mavic 3 Classic, Osmo Mobile 6, Osmo Mobile SE, Osmo Action 3, DJI Avata, DJI RS 3, DJI RS 3 Pro, DJI Mini 3 Pro, DJI Mavic 3, DJI Mavic 3 Cine, and DJI Action 2 can get additional benefits. If you don't use the Care Refresh service even once during the valid period, you will receive a one-year warranty extension free of charge.

How to activate DJI Care Refresh

1. Activate the code at: https://support.dji.com/care/active.
2. During the activation process, you will need to provide the Care Refresh code, the serial number of the device (found directly on the product) and the details of the person activating the package (name, email address).
3. DJI Care Refresh will be activated and automatically assigned to the corresponding region. You will receive an email confirming DJI Care Refresh activation. Your equipment is now safe!

When an accident occurs

1. The user reports the malfunction and sends the equipment to the DJI Service Center in Germany, enclosing a note stating that the DJI Care Refresh service has been purchased.
2. The user receives a repair estimate and, based on this, decides whether to carry out the repair/replacement for a fee or via DJI Care Refresh.
3. After selecting DJI Care Refresh, the user pays the replacement fee and receives another unit.
4 The replaced product is delivered to the user with free priority shipping.

DJI Care Refresh does not cover

1) Lost or partially lost equipment.
2) Stolen or abandoned product.
3) Additional accessories.
4) Intentional loss of the product.
5) Damage to the casing that does not affect the functioning of the product.
6) Direct or indirect damages caused by force majeure events.
7) Defects that occur outside the DJI Care Refresh period.
8) Additional costs related to updating the model and improving its performance.
9) Defects resulting from making modifications that do not comply with the recommendations contained in the User Manual or from the use of incompatible batteries and chargers.
10) Defects resulting from the use of unauthorized accessories, batteries or software.