Description
Service protection with DJI Care Refresh
Electronic codes are sent Monday through Friday, 8:00 AM to 4:00 PM, to the email address provided when placing your order.
DJI Care Refresh is a protection service for your device that offers you, for a small additional fee, two replacements of damaged components per year. It covers damage caused by impacts or water, among other things. The damaged hardware will then be replaced with new or equivalent hardware. DJI Care Refresh can be activated only once within 30 days of activation (first start-up) of the device. You can also extend the protection by purchasing an additional one-year plan (up to two times, for a total of three years of coverage). Furthermore, the official manufacturer's warranty remains valid for the duration of the service.
DJI Osmo Mobile 7
For DJI Osmo Mobile 7 series devices, the cost of each replacement under the DJI Care Refresh program is PLN 39*.
*If the report is made directly to the manufacturer, the replacement amount is subject to change based on the current exchange rate.
Extended warranty
Users of devices such as the DJI Mavic 3 Pro, DJI Mavic 3 Pro Cine, DJI Mini 2 SE, DJI RS 3 Mini, DJI Mini 3, DJI Mavic 3 Classic, Osmo Mobile 7, Osmo Mobile 7P, Osmo Mobile 6, Osmo Mobile SE, Osmo Action 3, DJI Avata, DJI RS 3, DJI RS 3 Pro, DJI Mini 3 Pro, DJI Mavic 3, DJI Mavic 3 Cine, and DJI Action 2 can get additional benefits. If you don't use the Care Refresh service even once during the validity period, you'll receive a free one-year extended warranty.
How to activate DJI Care Refresh
1. Activate the code at: https://support.dji.com/care/active .
2. During the activation process, you will need to provide the Care Refresh code, the serial number of the device (which can be found directly on the product) and the data of the person activating the package (name, email address).
3. DJI Care Refresh will be activated and automatically assigned to the corresponding region. You will receive an email confirming DJI Care Refresh activation. Your equipment is now safe!
When an accident occurs
1. The user reports the malfunction and sends the equipment to the DJI Service Center in Germany, enclosing a note stating that the DJI Care Refresh service has been purchased.
2) The user receives a repair estimate and, based on this, decides whether to have the repair/replacement carried out for a fee or via DJI Care Refresh.
3) After selecting DJI Care Refresh, the user pays the replacement fee and receives another unit.
4. The replaced product will be shipped to the user with free priority shipping.
DJI Care Refresh does not cover
1) Lost or partially lost equipment.
2) Stolen or abandoned product.
3) Additional accessories.
4) Intentional loss of the product.
5) Damage to the case that does not affect the functioning of the product.
6) Direct or indirect damages caused by force majeure events.
7) Defects that occur outside the DJI Care Refresh period.
8) Additional costs related to updating the model and improving its performance.
9) Defects resulting from making modifications that do not comply with the recommendations contained in the User Manual or from the use of incompatible batteries and chargers.
10) Defects resulting from the use of unauthorized accessories, batteries or software.
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