Description
DJI Care Refresh Service Coverage (Two-Year Plan)
DJI Care Refresh is a service package that allows you to replace a damaged product with a new one for a fee. It also covers damage caused by the user. The service can be activated at any time: 30 days after device activation, you will need to send DJI a verification video . The total service duration, including renewals, is 3 years, which means up to 6 replacements! More information is available below.
DJI Osmo Pocket 3
For DJI Pocket 3, the cost of each replacement under DJI Care Refresh is 219 PLN. DJI Care Refresh (annual plan) includes two replacements. DJI Care Refresh (biennial plan) includes four replacements.*
*If you report an incident directly to the manufacturer, the cost of replacement may vary depending on the current exchange rate.
How do I activate DJI Care Refresh?
1. Visit the website https://support.dji.com/care/active .
2. During the activation process, enter the Care Refresh code, the serial number of the device (which can be found directly on the product) and your personal data (name and surname, email address).
3. The service will be automatically activated and assigned to the appropriate region. You will receive confirmation of DJI Care Refresh activation via email.
Accident: what to do now?
The procedure in the event of an accident is very simple. Simply report the incident and send the damaged equipment to the DJI warranty service center—be sure to specify that you are covered by DJI Care Refresh. Once you receive the repair estimate, decide whether to proceed with the repair or opt for a replacement under the service. If you choose the latter, pay the applicable fee: you will receive the replacement equipment with priority. Furthermore, if you are located in the same region as the service package, the manufacturer will cover the shipping costs!
1. Report the defect and send your DJI product to the German DJI Service Center, specifying that you have DJI Care Refresh.
2. Once you receive the repair estimate, decide whether to proceed with the repair or prefer a replacement under the DJI Care Refresh program.
3. After selecting the DJI Care Refresh option, pay for the replacement: you will then receive another unit or new spare parts, such as a gimbal, camera, or propellers.
4. The replacement product will be delivered to you via free priority shipping.
What is not covered by DJI Care Refresh?
1) Lost or partially lost equipment.
2) Stolen or abandoned products.
3) Additional accessories.
4) Intentional loss of the product.
5) Damage to the packaging that does not compromise the functionality of the product.
6) Direct or indirect damages caused by force majeure.
7) Defects that occur outside the DJI Care Refresh period.
8) Additional costs related to model updates or performance improvements.
9) Defects resulting from modifications not in accordance with the recommendations in the user manual or from the use of incompatible batteries and chargers.
10) Defects resulting from the use of unauthorized accessories, batteries or software.
Possibility to extend coverage*
DJI Care Refresh service coverage can be extended up to 3 years. To do so, you must purchase an additional annual plan.
• For the DJI Care Refresh annual plan, coverage can be extended twice by purchasing two consecutive annual plans: annual plan + annual plan + annual plan .
• For the two-year DJI Care Refresh plan, coverage can be extended only once by purchasing an additional annual plan: two-year plan + annual plan .
Note: Coverage cannot be extended by purchasing another two-year plan.
To extend coverage, the following conditions must be met:
• Purchase of DJI Care Refresh service in one of the following options: DJI Care Refresh Annual Plan / DJI Care Refresh Biennial Plan / DJI Care Refresh and DJI Care Refresh+ Annual Plan / DJI Care Refresh Annual Plan and an additional annual plan (renewal).
• The validity period of the DJI Care Refresh service you purchased has not yet expired or has expired within the last 15 days.
Reviews
There are no reviews yet.